Contact Us
We'd love to hear from you. Get in touch with our team for any questions, feedback, or support.
Get in Touch
At serious.study, we are committed to providing exceptional support to our learners. Whether you have questions about our courses, need technical assistance, or want to share feedback, we're here to help you succeed in your learning journey.
Contact Information
admin@serious.study
Website
https://serious.study
Response Time
We strive to respond to all inquiries promptly:
- General inquiries: Within 24 hours
- Technical support: Within 12 hours
- Urgent issues: Within 4 hours
What Can We Help You With?
Course Support
Questions about course content, assignments, or learning materials.
Technical Issues
Platform bugs, login problems, or other technical difficulties.
Billing & Payments
Questions about subscriptions, payments, or billing issues.
Feature Requests
Suggestions for new features or improvements to the platform.
Report Issues
Report content issues, inappropriate behavior, or other concerns.
Partnerships
Business partnerships, collaborations, or institutional inquiries.
Frequently Asked Questions
How do I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. We'll send you an email with instructions to create a new password.
Can I access courses on mobile devices?
Yes! Our platform is fully responsive and works seamlessly on smartphones, tablets, and desktop computers. You can continue your learning journey anywhere.
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings. Contact us if you need assistance with the cancellation process.
Do you offer refunds?
Yes, we offer refunds within our refund policy timeframe. Please check our refund policy page or contact us for specific details about your situation.
Office Hours
Support Hours
Response Time
While we monitor our support channels outside business hours, responses may be delayed. For urgent issues during off-hours, please mark your message as "Urgent" and we'll do our best to respond promptly.
Ready to Start Learning?
Have questions about getting started? We're here to help you choose the right learning path and make the most of your educational journey with serious.study.